Privacy Policy

Manhattan Mutual LLC (dba Mobile Masters)
Effective Date: July 22, 2026
Last Updated: July 22, 2026

1. Introduction
Manhattan Mutual LLC (dba Mobile Masters) (“we”, “us”, or “our”), located in Houston,
Texas, is committed to protecting your privacy. This Privacy Policy describes how we
collect, use, disclose, and safeguard your personal information when you interact with
our business, including through our SMS messaging program.

2. Information We Collect
We may collect the following types of information:

  • Personal Identifiers: Name, email address, phone number, mailing address
    Device & Service Information: Device type, repair history, service records
  • Communications Data: Records of your opt-in consent to receive SMS
    messages, message history
  • Payment Information: Billing details processed through secure third-party
    payment processors
  • Usage Data: Website visit data, IP addresses, browser type, and cookies

3. How We Use Your Information
We use the information we collect to:

  • Provide, operate, and improve our repair and mobile services
  • Send appointment reminders, service updates, and status notifications via SMS
  • Respond to your inquiries and provide customer support
  • Send promotional offers and marketing messages (with your prior express written
    consent)
  • Process transactions and send related billing communications
  • Comply with legal obligations and enforce our Terms & Conditions

4. SMS / Text Messaging Program
By opting into our SMS program, you consent to receive text messages from
Manhattan Mutual LLC (dba Mobile Masters) at the phone number you provided.
These messages may include:

  • Appointment confirmations and reminders
  • Device repair status updates
  • Promotional offers and discounts
  • General business communications
    Opt-Out: You may opt out at any time by replying STOP to any message. After opting
    out, you will receive one final confirmation message and no further messages will be
    sent.
    Help: Reply HELP for assistance or contact us directly at the information provided in
    Section 9.
    Message Frequency: Message frequency may vary based on your interactions and
    account activity.
    Rates: Message and data rates may apply depending on your mobile carrier and plan.

5. Sharing of Information — SMS Data
We do not sell, rent, share, or disclose your mobile phone number or SMS opt-in
data to third parties for their own marketing or promotional purposes. This data is
used solely to operate our messaging program and deliver the communications
you have consented to receive. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your information only in the following limited circumstances:

  • Service Providers: Trusted vendors who assist in operating our business (e.g.,
    SMS platforms, CRM systems, payment processors) under strict confidentiality
    agreements
  • Legal Requirements: When required by law, court order, or governmental
    authority
  • Business Transfers: In connection with a merger, acquisition, or sale of assets,
    with prior notice to you
  • With Your Consent: For any other purpose, with your explicit consent

6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes
described in this policy, comply with legal obligations, resolve disputes, and enforce our
agreements. SMS opt-in data is retained for a minimum of 4 years as required by carrier
and regulatory standards.

7. Your Rights & Choices
Depending on applicable law, you may have the right to:

  • Access, correct, or delete your personal information
  • Withdraw consent for marketing communications at any time
  • Opt out of SMS messages by texting STOP
  • Request a copy of your data
    To exercise any of these rights, contact us using the information in Section 9.

8. Security
We implement commercially reasonable technical and organizational security measures
to protect your personal information from unauthorized access, disclosure, alteration,
and destruction. However, no method of transmission or storage is 100% secure.

9. Contact Us
Manhattan Mutual LLC (dba Mobile Masters)

Houston, Texas, US
[email protected]
346-523-6600
https://themobilemasters.com

10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material
changes by posting the updated policy on our website and/or by sending a notice via
SMS or email. Continued use of our services after the effective date constitutes your
acceptance of the updated policy.

CHANGES TO OUR PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes on this page.

Last updated on July 22, 2026.