Mobile Masters




FAQ

ORDER STATUS

Has my order shipped?

Click the My Account / Order status link at the top right hand side of our site to check your orders status.


How do I change quantities or cancel an item in my order?

Click the My Account / Order Status link at the top right hand side of our site to view orders you have placed. Then click Change / cancel orders link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable


How do I track my order?

Click the My Account / Order Status link at the top right hand side of our site to track your order


WHEN WILL MY BACKORDER ARRIVE?

Backordered items are those which we’re unable to predict when our suppliers will have more in stock, but whenever those items are available we will ship them right away.


How much is my shipping?

Shipping is prior to submitting your payment information. Proceeding to the check out part is where you will be offered shipping methods and prices.

I received the wrong product. If you feel like you received the wrong product call right away to our customer support office.


How do I create an account?

1) Click the My Account / Order Status link at the top right side of our site.
2) Enter your email address.
3) Select I am a new customer. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

I forgot my password.

Click the My Account / Order Status link at the top right hand side of our site. Under the login box you’ll see a link that say Forgot your password? Click That link will send an email to you with your password.


When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the My Account / Order Status link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.


When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).


Do you ship to my country?

Please create an account by clicking the My Account / Order Status link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.


What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.


When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.


I need a copy of my receipt/invoice.

Click the My Account / Order Status link at the top right hand side of our site to print invoices.